Refund and Cancellation Policy for Voilà Éclat

Last Updated: [Insert Date, e.g., October 24, 2024]

Thank you for choosing Voilà Éclat for your digital interactive invitations. We are committed to delivering high-quality, beautifully designed online experiences for your special events.

Because our products are digital goods delivered electronically and accessed immediately, our refund policy is designed in accordance with standard digital asset practices and consumer protection laws.

1. Nature of Digital Products

Our Digital Invites, personalized web links, interactive RSVP dashboards, and associated design templates are intangible, digital products. Once an order is placed and access to the design, template, or custom link has been granted or created, it is considered “consumed” or “delivered.”

2. Refund Eligibility

A. Pre-Delivery / Pre-Customization Cancellations

If you place an order by mistake and notify us before your personalized link is generated or before custom design work has commenced (typically within 2 hours of purchase), you may request a cancellation for a full refund minus any non-refundable payment processing fees.

B. Non-Refundable Situations

Except where required by applicable mandatory law, refunds will NOT be issued under the following circumstances:

Change of Mind: You change your mind or event theme after accessing or generating the digital invitation.
Event Cancellation or Postponement: Your event is rescheduled, postponed, or canceled by you, your venue, or unforeseen circumstances.
Failure to Use: You chose not to distribute the invite or utilize the interactive RSVP features.
Minor Color/Display Variance: Minor variations in color, font rendering, or appearance resulting from different devices, screen resolutions, or browser settings.
User Input Errors: Spelling errors, incorrect event dates, wrong venue details, or uploaded assets submitted by the customer. (Note: We offer editing capabilities or revision support as outlined in your package to help you fix these details).

C. Technical Defects & Exceptions

We stand behind our work. If you encounter a verified technical defect, broken core feature (such as RSVP submissions failing completely on our servers), or display error originating from our platform:

Contact us promptly at [support@voilaeclat.com] with a description and screenshots/recordings of the issue.
We will make reasonable commercial efforts to resolve the technical issue within 24 to 48 business hours.
If the core issue cannot be resolved and renders the invite unusable before your event, we will review your request in good faith and may issue a partial or full refund at our sole discretion.

3. Custom Design & Bespoke Orders

For bespoke/full-service customization packages:

The initial design deposit or customization fee covers creative labor, dedicated revisions, and developer time, and is strictly non-refundable once custom drafting or communication has begun.
If you are dissatisfied with an initial draft, we encourage you to use the revision rounds included in your tier to achieve your desired outcome.

4. Refund Processing

Request Submission: All refund or cancellation requests must be submitted via email to [support@voilaeclat.com] with your order number, account email, and explanation of the request.
Review Period: We will acknowledge and review your request within 2 to 3 business days.
Method of Refund: Approved refunds will be credited back to the original method of payment (e.g., Stripe, credit card, PayPal). Depending on your bank or card issuer, funds typically take 5 to 10 business days to reflect on your statement.

5. Contact Us

If you have any questions regarding this Refund Policy or need technical support with your invitation, please reach out to:

Customer Support Email: [support@voilaeclat.com]

Brand / Company: Voilà Éclat

Website: https://voilaeclat.com