Privacy Policy for Voilà Éclat

Last Updated: [Insert Date, e.g., October 24, 2024]

Welcome to Voilà Éclat (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information of our visitors, customers, and their guests.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://voilaeclat.com (the “Site”) and purchase or use our digital invitation products, templates, and interactive services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described herein.

1. Information We Collect

We collect information in several ways depending on how you interact with our Site and Services:

A. Information You Provide to Us Directly

Account & Contact Information: Name, email address, phone number, billing address, and account credentials when you register or make a purchase.
Order & Payment Information: Details of products purchased and transaction history. (Note: Payment card details are processed directly by secure third-party payment processors like Stripe or PayPal; we do not store full credit card numbers on our servers).
Invitation Customization & Content Data: Names of hosts/couples, event dates, venue locations, custom messages, background music selections, photos/videos, and story text you upload to personalize your digital invites.
Customer Support: Inquiries, feedback, or correspondence you send to our support team.

B. Guest and RSVP Information (End-User Data)

If your digital invitations include interactive features (such as online RSVP collection, dietary preferences, guest messages, or attendance tallies):

Guest Details: Names, email addresses, RSVP responses, guest counts, dietary notes, or comments submitted through your custom invitation pages.
Role Clarification: For guest data, you (the event host/customer) generally act as the Data Controller, determining what guest information is collected. Voilà Éclat acts as a Data Processor / Service Provider, hosting and transmitting this data on your behalf.

C. Information Collected Automatically

When you browse the Site, we may automatically collect:

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent, and clickstream data.
Cookies & Tracking Technologies: Small data files stored on your browser to facilitate shopping cart persistence, performance analytics, and user preferences.

2. How We Use Your Information

We use the collected information for purposes including:

Fulfilling Orders: Delivering interactive digital invitation links, granting access to customization dashboards, and processing payments.
Hosting & Service Delivery: Hosting your digital invite pages and recording guest interactions (such as RSVPs) for host retrieval.
Customer Care: Responding to inquiries, troubleshooting technical issues, and sending transactional updates.
Site Optimization: Monitoring traffic trends and improving website usability, design, and loading speeds.
Marketing & Promotions: Sending optional newsletters, feature updates, or promotional discounts (you can opt out at any time).
Legal & Security Compliance: Detecting and preventing fraudulent transactions, securing our platform, and adhering to applicable legal obligations.

3. How We Share and Disclose Information

We do not sell, rent, or trade your personal data or your guests’ personal data to third parties. We share information only under the following circumstances:

Service Providers & Sub-processors: Trusted third-party vendors who perform services on our behalf (e.g., cloud hosting platforms, payment gateways, transactional email providers, and analytics services). These providers are bound by confidentiality and security agreements.
Guests & Recipients: Information included in your public or link-shared digital invitations (e.g., event schedule, venue maps) will be visible to recipients who access the unique invitation URL.
Legal Requirements: If required by law, subpoena, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, safety, or property.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or part of our business.

4. Cookies and Tracking Technologies

We use essential, analytical, and marketing cookies.

Essential Cookies: Necessary for basic functions such as adding items to cart and checkout security.
Analytics Cookies: Help us understand user behavior to improve site features.

You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality of the Site.

5. Data Retention

Customer Account Data: Retained as long as your account is active or as necessary to provide services and comply with tax and legal requirements.
Digital Invite & Guest RSVP Data: Retained for the duration specified in your plan or until a reasonable period following your event date (typically [e.g., 60–90 days] post-event), after which the interactive components may be archived or permanently purged upon request.

6. Data Security

We implement commercially reasonable technical and organizational measures (including SSL encryption and access controls) to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission or electronic storage method is 100% secure.

7. Your Privacy Rights

Depending on your geographic location (e.g., European Economic Area under GDPR, or California under CCPA/CPRA), you may have the right to:

Access, review, or request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion (“Right to be Forgotten”) of your personal data.
Restrict or object to the processing of your personal information.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please reach out to us at [support@voilaeclat.com].

8. Children’s Privacy

Our Services are not intended for or directed at children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately so we can remove the data.

9. Third-Party Links & Integrations

Our digital invitations may include links to third-party services (such as Google Maps for directions, music streaming embeds, or external registry links). We are not responsible for the privacy practices or content of these third-party platforms.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, feedback, or requests regarding this Privacy Policy or your data, please contact us at:

Mailing Address: [Your Business / Registered Address, City, Country]

Site: https://voilaeclat.com

Company / Brand Name: Voilà Éclat

Email: [support@voilaeclat.com / your-email@voilaeclat.com]